Who are the customers and discuss Quality

What is the connection between marketing strategies and patient engagement? Provide some strategies that have helped or hindered patient engagement. Provide an operational definition of “patient engagement” How is it defined? Measured?

Who are the ‘customers’ of a hospital? Other health organizations (Internal and External)?

What accrediting agency or regulatory body did you select on Quality?

What agency, other than the Joint Commission (TJC), will you explore and share?

Why did you select them?