Types of services, service process matrix, and the virtual value chain

Write an essay in which you evaluate a service interaction or set of
interactions in your current organization, or one in which you recently
worked(make one up, convenience store for example), using the following
concepts: types of services, service process matrix, and the virtual value chain.
From the perspective of an integrated view of these three concepts,
what was done well or poorly? State your opinion and then back it up in
your essay.

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